Shipping policy

We are committed to delivering your fruit-infused teas with care, speed, and transparency. This Shipping Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect when shopping with us.

Order Processing Time

All orders are processed within 1–3 business days after purchase. Orders placed after cutoff times or during weekends and public holidays will be processed on the next working day.

Once your order has been processed and packed, you will receive a confirmation email with your order details. During peak seasons or promotional periods, processing may take slightly longer, but we always work to dispatch orders as quickly as possible.

Shipping Options & Delivery Areas

Moragiste currently offers domestic and selected international shipping depending on your location.

  • Domestic Shipping: Standard delivery within your country (estimated 3–7 business days after dispatch)
  • International Shipping: Available to select countries (estimated 7–14 business days depending on destination and customs processing)

We aim to expand our global shipping network over time to make Moragiste accessible worldwide.

We do not currently offer local pickup or local delivery services.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Standard shipping rates apply for most orders
  • Free shipping may be offered on qualifying orders during promotions or above a specific order value

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer and vary by country.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This allows you to follow your package in real time until it arrives at your doorstep.

If you do not receive tracking information within a reasonable time after ordering, please contact our support team for assistance.

Delays & Service Interruptions

While we strive for timely delivery, certain delays may occur due to factors outside our control, including:

  • Weather conditions
  • Carrier delays
  • Customs inspections (for international orders)
  • High order volume during peak seasons

We appreciate your patience in such cases and will always keep you informed where possible.

Changes, Cancellations & Returns

Orders can only be modified or canceled within a short window after purchase, before processing begins. Once an order has been packed or shipped, changes may no longer be possible.

For returns or damaged items, please refer to our Refund Policy. We carefully review all cases involving lost, damaged, or incorrect shipments and aim to resolve them fairly and quickly.

Important Notes

We encourage customers to double-check their shipping details before completing checkout to avoid delays or delivery issues. Accurate address information helps ensure smooth and timely delivery.